Conflict Resolution for Volunteers – Level 1 – CPDUK Accredited

Welcome to our online Conflict Resolution for Volunteers Training course. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).

This Conflict Resolution for Volunteers e-learning course is designed to help learners analyse different ways of resolving conflicts in the workplace to create a conducive work environment.

Course content

This online Conflict Resolution for Volunteers training course includes the following:

• Introduction
• Chapter 1 – Key definitions
• Chapter 2 – Causes of conflict
• Chapter 3 – Assault
• Chapter 4 – Avoiding conflict
• Chapter 5 – Recognising non-verbal signs
• Chapter 6 – Communication breakdown
• Chapter 7 – De-escalation
• Chapter 8 – Lone working
• Chapter 9 – Dealing with a conflict situation
• Chapter 10 -Your personal safety
• Chapter 11 – Module summary.

Who is the course for?

This online Conflict Resolution for Volunteers training course is suitable for all voluntary staff whose work brings them into direct contact with members of the public.

Course aims

The aims of this Conflict Resolution for Volunteers eLearning course are to:

• Assist you in appreciating that conflict is unavoidable in any work setting but can be
• resolved amicably.
• Understand the role of communication in conflict resolution.
• Know the different ways of resolving disputes in the workplace for the creation of a
• conducive work environment.

Learning objectives

On completion of this online Conflict Resolution for Volunteers training course, the learner will be able to:

• Outline the causes and effects of violence and conflict in the workplace.
• Describe the different ways of dealing with conflict and violence at work.
• State the role of effective communication in the effort to reduce the occurrence of conflict at work.
• Point out the need for risk assessments as a measure to mitigate violence and conflict at workplaces.
• Explain the need for support to victims of violence and conflict at workplaces.

Learning outcomes

On completion of this Conflict Resolution for Volunteers eLearning course, the learner will be able to:

• List the most common causes of conflict.
• Describe the different types of assault, why they occur and the most appropriate ways of dealing with it.
• State how different types of communication can affect a conflict situation.
• Justify keeping a safe distance in conflict situations.
• Describe the importance of a positive attitude in resolving conflicts and violence at workplaces.
• Explain the need to provide support to those directly affected by a violent incident.
• Identify sources of support within your organisation.

Why is this online Conflict Resolution for Volunteers training course essential?

This online Conflict Resolution for Volunteers training course gives an awareness of behaviours involved with conflict, ways to try and de-escalate a situation and what support and help you are entitled to as a volunteer. All volunteers must feel safe in their roles.