FAQ

Where is the training held?
Our classroom based courses can be held at your premises, another location of your choice, or at purpose built training centres across the country.

All open course details are shown against each booking date on the drop down menu. If you have any questions about the training venue, date or timings please call our office number for all enquiries Is 02475 250125

Are there are any parking facilities?
Each open course training venue has been chosen to have parking facilities.  Please register your car at reception to avoid any parking fines.

If the training is bespoke at your chosen venue please check with the organiser before travelling or contact MTC to clarify on 02475 250125

What times do the courses run from and how long are they?
The duration of each course depends on its content/qualification. Daytime courses are generally 9.00am-5.00pm but we urge you to check your course confirmation for any variations of these times. Awareness course are usually 3 hours long unless a bespoke time has been specified, again all the information will be on your course confirmation.

What do I need to bring?

ID, lunch, face masks and extra layers.

All qualification courses require the trainer to declare that they have seen photographic identification of each learner, this is usually a passport or driving licence.

Will there be any refreshments available?
Unless pre-organised, lunch and refreshments will not be provided for the courses.

Can I change the name of who I book on the courses?
Amendments to names can be made free of charge in line with our booking policy. All amendments must be done via email as soon as possible.

Are there any cancellations/charges?
All cancellations must be done via email in line with our booking policy. The following charges apply: over 2 weeks notice: no charge, less than 2 weeks or no notification: full charge.

What is face to face training like post-pandemic?

Although we are not restricted by the pandemic we appreciate learners may still be apprehensive about face to face training. Therefore we are currently outsourcing venues to ensure there is more space (not always 2 metre distance), always keep room ventilated, provided individual training packs for first aid courses with slings, bandages and face masks, and advise learners bring face masks for relevant close contact practical assessments