Essential Communication Skills – Enhanced Dental CPD Course – Level 1

Welcome to our online Essential Communication Skills training course for front-line healthcare and social care support workers. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).

Communication skills are required to engage appropriately with a wide range of people. The capacity to interact effectively with your co-workers and patients is essential in working in a successful and professional dental team. These days, with a real focus on digital media, good face-to-face communication is still the best way to engage people.

In this online Essential Communication Skills training course, we aim to make the learner realise the importance of communication in one’s organisation’s effort to deliver person-centred care and assist the learner in knowing the different communication methods and styles and their impact on successful dental practice.

Certificate duration: 1 year

Entry requirements: No entry restrictions

Recommended prerequisites: N/A

Assessment type: End of course assessment

Assessment pass mark – 80% needed to pass and gain a CPD certificate

Cost(s) of assessment and certification – All costs included in the course price

Awarding/Accrediting body – CPD Certification Service (CPDUK)

Who is the course for?

This online Essential Communication Skills course is suitable for the following:

• Receptionist
• Treatment coordinator
• Practice manager
• Decontamination lead
• Infection control lead
• Trainee dental nurse
• Dental nurse
• Dental therapist
• Dental hygienist
• Dentist
• Clinical dental technician
• Dental technician
• Orthodontic therapist
• Regulator.

Course aims

The aims of this Essential Communication Skills online course are to:

• Help the learner appreciate the role and significance of the patient in the dental service.
• Make the learner realise the importance of communication in one’s organisation’s effort to deliver person-centred care.
• Assist the learner in knowing the different communication methods and styles and their impact on successful dental practice.

Learning outcomes

On completion of this Essential Communication Skills online course, the learner will be able to:

• State how the GDC guidelines institute person-centred care.
• Justify the inculcation of effective communication skills in an organisation as a tool for reaching the goal of serving the customer’s interest.
• List the different types of communication, linking them to their merits in one’s organisation.
• Discuss the benefits of team meetings to bring out how they enhance patient-centred care.

What is covered in this course?

This online Essential Communication Skills training course covers the following:

• Chapter 1 – Legislation and regulations
• Chapter 2 – Introduction to good communication
• Chapter 3 – Communication styles and indicators
• Chapter 4 – Types of communication
• Chapter 5 – Connecting with patients
• Chapter 6 – Methods of communication
• Summary.

Communication is the grease that makes any business run smoothly. The ability to communicate effectively with your colleagues and patients is an essential part of working in a successful and professional dental team. Moreover, being able to communicate effectively is a vital life skill that can build long-standing relationships in any environment.